Les Trois Soeurs

customer service

International delivery

European Union

Les Trois Soeurs offer free delivery on orders over £200 dispatched to addresses within the European Union.  A delivery charge of £20 will be added to orders under £200. We aim to deliver your purchase within 5-7 business days.  Items that are made to order will be dispatched on arrival from the relevant designer.

 

Rest of the World

Delivery charges will vary depending on your location. The cost of delivery will be confirmed at the time of purchase. We aim to delivery international orders within 7-10 business days. Items that are made to order will be dispatched on arrival from the relevant designer.

Les Trois Soeurs currently ship to the locations shown in our drop down list. If you are interested in any of the products shown on our website and your destination does not appear please contact us so we may offer further assistance.

 

General Delivery Information

Please note orders received after 1pm will not be shipped until the following business day. Orders received over a weekend or bank holiday will not be dispatched until the next business day.  Please note the delivery times shown are estimated and start from the date of dispatch.  We may need to obtain authorisation of payment from your card issuer. Orders will not be dispatched until the payment has been confirmed. If payment authorisation is required this may result in a slight delay in your order being dispatched. If we are unable to obtain confirmation of payment we will attempt to contact you using the details provided, however, this may result in your order being cancelled.

To comply with customs regulations we may need to contact you for extra information, for example, your Tax ID or Residents ID number. This is required for shipping and a delay in receiving this information will result in a delay in your order being dispatched. Delivery times should be used as a guide only. Les Trois Soeurs are not responsible for any shipping delays due to customs procedures, weather conditions or any other reasonable or unavoidable delay outside the control of the company.

 

Delivery to China

To comply with customs regulations parcels going to China require the receivers customs registration (CR) number. You will be contacted by Les Trois Soeurs to provide this prior to shipping. Purchases can not be dispatched if you are unable to supply a 10 digit CR number. If you do not already have a CR number you can obtain one from your local customs office.

 

Taxes and Charges

All Les Trois Soeurs orders are shipped from the UK on a Delivery Duty Unpaid basis. Customers are responsible for any applicable import duty, customs and local taxes. The amount will vary depending on location and content. Payment of these will be necessary to release your order from customs. If an order is returned to Les Trois Soeurs due to non-payment of these charges or refusal to accept the order any costs incurred by Les Trois Soeurs will be deducted from your refund. Please contact your local customs department for further information.

 

Tracking Your Order

Orders can be tracked using the tracking number supplied in the My Account section of the Les Trois Soeurs website. Should you need further assistance please contact us:

Email: customerservices@lestroissoeurs.co.uk

Telephone: +44 (0) 207 5101766

All purchases require a signature on delivery. Once a signature has been received responsibility for the item passes to the receiver. If no one is available at the time of delivery to sign for your purchase the courier will leave contact information for you to get in touch and re-arrange delivery. 

 

Multi Piece Orders

Multiple piece orders will be despatched once all items arrive in stock, unless we are instructed otherwise. Please note that if items are requested to be sent at separate times you may incur a delivery change for each package. Please check the items on the Les Trois Soeurs website for lead times or contact us for further information

 

The full terms and conditions of sale are available on the Les Trois Soeurs website.